Cancellation policy
A) Cancellation policy applicable to the hiring of the tourist accommodation service in Peak season. Includes: Eastern, Long weekends (May 1st, June 24th, September 11th, October 12th and Halloween), July, August, Christmas and New Year eve’s.
- If the user requests the cancellation of the reservation 60 days or more in advance of the arrival date, 100% of the deposit will be returned.
- If the user requests the cancellation of the reservation within 30 to 59 days in advance of the arrival date, 80% of the deposit will be returned.
- If the user requests the cancellation of the reservation within 15 to 29 days in advance of the arrival date, 50% of the deposit will be returned.
- If the user requests the cancellation of the reservation within the last 14th days in advance of the arrival date, 0% of the deposit will be returned and the following penalizations will be applied:
- Reservation for two or fewer days, 60% of the total price of the stay.
- Book for more than two days and up to seven days, 50% of the total price of the stay.
- Reservation for more than seven days, 40% of the total price of the stay.
The deposit not returned will be considered as an amount retained on account of the corresponding penalty.
B) Cancellation policy applicable to the hiring of the tourist accommodation service in Low season. All the dates not included within the peak season.
- If the user requests the cancellation of the reservation 30 days or more in advance of the arrival date, 100% of the deposit will be returned.
- If the user requests the cancellation of the reservation within 20 to 29 days in advance of the arrival date, 80% of the deposit will be returned.
- If the user requests the cancellation of the reservation within 11 to 19 days in advance of the arrival date, 50% of the deposit will be returned.
- If the user requests the cancellation of the reservation within the last 10th days in advance of the arrival date, 0% of the deposit will be returned and the following penalizations will be applied:
- Reservation for two or fewer days, 60% of the total price of the stay.
- Book for more than two days and up to seven days, 50% of the total price of the stay.
- Reservation for more than seven days, 40% of the total price of the stay.
The deposit not returned will be considered as an amount retained on account of the corresponding penalty.
Cancellation due to cancellation of stay
When the hostages leave the reserved unit before the date until which they made the reservation, the following clauses will apply:
- Stay of two days or less: 100% of the total price of the stay may be required.
- Stay of more than two days and up to seven days: 70% of the total price of the stay may be required.
- Stay of more than seven days: 60% of the total price of the stay may be required.